Warranty Service Policy

I. Warranty Overview

Thank you for choosing AIRSEEKERS. We are committed to providing high-quality products and excellent service. AIRSEEKERS offers a limited warranty for original products (hereinafter referred to as “Products”) purchased from officially authorized retailers for personal use and not for resale.

This document outlines the details of AIRSEEKERS' limited warranty service. Please read these terms carefully and ensure your product is registered to enjoy full warranty benefits.

By using AIRSEEKERS products, you acknowledge and agree to comply with this policy. In the event of any discrepancies due to translation, the English version shall prevail.

II. Warranty Coverage

AIRSEEKERS provides warranty coverage for material or workmanship defects arising during normal use within the warranty period. Warranty claims are eligible under the following conditions:

1. The defect occurs during normal use within the applicable warranty period due to material or workmanship failure and not caused by human error.
2. The product has not been disassembled, modified, or upgraded without authorization or contrary to the official user manual.
3. A valid proof of purchase, invoice, and order number can be provided.

III. Exclusions from Warranty

If the product is confirmed to be an official AIRSEEKERS product by an authorized distributor, but the defect or damage does not meet the warranty conditions, or the product is beyond the warranty period, AIRSEEKERS may offer paid repair services. Additional charges may apply for inspection, replacement parts, labor, or transportation. The warranty does not cover the following:

• Hardware or software not manufactured by AIRSEEKERS, even if sold with AIRSEEKERS products.
• AIRSEEKERS-branded products that are not lawn mowing robots.
• Products modified without authorization.
• Parts subject to normal wear and tear (e.g., blades, blade disks, bumpers, ground stakes), consumables (e.g., batteries), or tool accessories.
• Damage caused by failure to follow installation, usage, or operational instructions in the manual.
• Product performance degradation or malfunction due to lack of routine maintenance and cleaning.
• Damage caused by third-party components, improper accessories, or parts not intended for designed use.
• Accidental or user-caused damage, including foreign object impact, drops, or other incidents.
• Water damage caused by improper washing, e.g., using high-pressure washers or immersion.
• Cosmetic damage, including scratches, dents, or cracks.
• Damage due to natural disasters or major events, including fire, earthquake, lightning, typhoon, etc.
• Defects caused by normal aging or wear.
• Damage due to improper use or storage of battery packs, chargers, or charging stations.
• Data loss, corruption, or leakage.
• Removal or alteration of serial numbers, factory labels, or other markings.
• Damage caused by force majeure.
• Failure to send the product within 7 days after confirming warranty eligibility with AIRSEEKERS.
• Failure to provide a valid purchase invoice or supporting documents.

IV. Warranty Period

Most major components of AIRSEEKERS products are covered under a 24-month warranty from the date of delivery. Some components may have different warranty terms—please refer to the detailed warranty scope and period table below.

Note: The embedded SIM card includes approximately 2 months of data, valid for 12 months from the date of activation. Service will automatically end when data is exhausted. If the SIM card retains unused data but fails to function, it may have expired. If continued service is required, we recommend recharging or replacing it with a local SIM card.

Warranty Scope and Period

Module	Component	Warranty Period	Maintenance Advice	Warranty Remarks
Lawn Mower	Drive Motor	2 years	-	Non-abnormal burnouts, demagnetization, etc.
	Mowing Motor	2 years	-
	Vision Module	2 years	Keep lens clean	Faults not caused by user or external force
	PCBA	2 years	-
	Charging Station	2 years	Clean copper contacts	Non-abnormal faults or quality issues
	RTK Base Station	2 years	-
	Bumper	2 years	Keep clean and debris-free
	Battery Pack	2 years	Store fully charged if unused long-term	Non-user-caused voltage issues, <800 cycles, <60% capacity
Wear Parts	Blade Disk	None	Replace if damaged or worn	Not covered
	Blade Guard Strip	None	Replace if damaged
	Omni-directional Wheel	None	Replace if damaged
	Blades	None	Replace if worn
	Drive Wheel Tires	None	Replace if severely worn
Others	Complimentary Gifts	None	-	Promotional items not covered under warranty

 

Note: Warranty service is only available through authorized AIRSEEKERS service centers. Users must bring or ship the product to the service center. AIRSEEKERS is exempt from warranty obligations if such service would violate national or international trade sanctions, embargoes, or export control laws.

V. Warranty Service Procedure

Contact AIRSEEKERS Customer Service:
Email: Support@airseekers.ai

1. Verify your eligibility and register your repair request.
2. Securely ship the product to the designated AIRSEEKERS repair center.
3. The repair team will inspect the product and determine repair costs. If the issue falls within warranty coverage, the repair is free of charge. Otherwise, a repair quote will be sent via email.
4. Upon your confirmation and payment, the repair process will begin.
5. After repairs, the product will undergo functional testing.
6. Once confirmed, the product will be shipped back and you will be notified via email.
   Repair typically takes 5–7 business days.

Note: If you choose not to proceed with the repair, return shipping fees are your responsibility.

VI. Pre-Repair Preparation

1. Follow AIRSEEKERS service procedures.
2. Back up or secure all data stored in the product.
3. Remove or anonymize all confidential, proprietary, or personal information. AIRSEEKERS is not liable for any loss or damage to data returned with the product.
4. Provide passwords if required.
5. Ensure AIRSEEKERS has full and secure access to the device for service.
6. Remove all non-standard, third-party, or aftermarket components and accessories.
7. Ensure the product is not subject to legal restrictions that hinder repair or replacement.
8. Obtain authorization if the product does not belong to you.

Note: AIRSEEKERS may attempt remote diagnosis via phone, email, or online chat. In some cases, software updates may be required. If remote support is ineffective, you may be required to ship the product to an AIRSEEKERS service center for further inspection.

VII. Other Terms

Replacement Products or Parts

If the warranty involves replacement of products or components, the original items become AIRSEEKERS property, and the replacements become your property. Only unmodified AIRSEEKERS products are eligible for replacement. Replacements may be refurbished but will be in good working condition and of equivalent performance. The warranty for replacements remains valid for the remainder of the original warranty period and includes a new serial number.

Your Other Rights

This warranty grants you specific rights in addition to statutory rights, which may vary by jurisdiction. Nothing in this warranty limits rights that cannot be waived or restricted by law, including consumer protections regarding product sales.

VIII. Limitation of Liability

1. AIRSEEKERS is liable for product loss or damage only if:

• The product is in AIRSEEKERS’ possession, or
• The product is in transit under AIRSEEKERS’ responsibility.

2. AIRSEEKERS is not liable for loss or leakage of data stored in the product, including confidential, proprietary, or personal information.

3. Under no circumstances shall AIRSEEKERS or its affiliates, suppliers, distributors, or service providers be liable for:

• Claims by third parties against you,
• Data loss, corruption, or exposure,
• Special, incidental, indirect, or consequential damages (e.g., loss of profits, goodwill, business opportunities, or savings),
  regardless of the legal basis (contract, tort, negligence, strict liability, etc.).
  The total liability shall not exceed the purchase price paid by you for the product.

This limitation does not apply to personal injury (including death), or damage to real or tangible personal property where AIRSEEKERS is legally responsible.

4. By using the services under this policy, you authorize AIRSEEKERS to store and process your contact information (e.g., name, phone number, address, email). This data will be used to perform services under this policy, survey your satisfaction, or notify you of product recalls or safety updates.
AIRSEEKERS may transfer and share this data as necessary for business operations or legal obligations.

5. You agree to comply with export control laws of China, the U.S., Canada, the U.K., EU, Japan, etc., including but not limited to the Export Administration Regulations (EAR).
You agree not to resell, export, re-export, or transfer the product—whether standalone or as part of a system—to any embargoed countries, regions, or entities listed on the EAR Entity List. These include but are not limited to: Cuba, Iran, North Korea, Syria, Crimea, Sudan, Russia, Belarus, and parts of Ukraine (Donetsk and Luhansk).
You will be responsible for any penalties, sanctions, or damages caused by violations of these regulations, including legal and financial consequences to AIRSEEKERS and its partners.